1. Eligibility for Returns:

T-Shirts: To be eligible for a return, your t-shirt must be unused, in the same condition that you received it, and in its original packaging.
Digital Products: Digital products, including downloadable files, software, and other digital content, are non-returnable. Once a digital product has been purchased and downloaded, it cannot be refunded.

2. Returns for T-Shirts:

You may return your t-shirt within 14 days of the delivery date.
To initiate a return, please contact our customer support team at experimentality@gmail.com with your order number and the reason for the return.
Upon approval, we will provide you with a return shipping address.
You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.

3. Inspection and Refund for T-Shirts:

Once we receive your returned t-shirt, our team will inspect it to ensure it meets the eligibility criteria.
If the return is approved, we will process a refund to your original payment method within 5 business days.
Shipping costs are non-refundable.

4. Exchanges for T-Shirts:

If you received a defective or damaged t-shirt, please contact us immediately.
We will replace the defective item at no additional cost.

5. Cancellations for Digital Products:

Once a digital product order is placed and the download link is provided, the order cannot be cancelled, and no refunds will be issued.
Please ensure that you have carefully reviewed your order before completing the purchase of digital products.

6. Contact Us:

If you have any questions or concerns about our Returns Policy, please contact our customer support team at experimentality@gmail.com.
Note: This Returns Policy is subject to change without notice. Please check our website for the most up-to-date policy information.

Thank you for choosing Exp. We appreciate your business and are committed to providing you with a positive shopping experience.

7. Defective or Incorrect Digital Products:

In the rare event that you receive a defective or incorrect digital product, please contact our customer support team at experimentality@gmail.com immediately.
Provide detailed information about the issue, and we will work diligently to resolve the issue, either by providing a corrected version of the digital product or issuing a refund at our discretion.

8. Digital Product Download Issues:

If you encounter any difficulties downloading your digital product, please check your internet connection and ensure that you have sufficient storage space on your device.
If the issue persists, contact our customer support team for assistance, and we will make every effort to help you access your digital purchase.

9. Non-Returnable Items:

In addition to digital products, personalized or customized t-shirts are non-returnable unless they are defective or damaged upon arrival.
We do not accept returns for items that show signs of wear, washing, or alterations.

10. International Returns:

For customers outside the UK , please be aware that return shipping costs and any associated customs fees are the responsibility of the customer.
Contact our customer support team before initiating an international return for further assistance.

11. Changes to Orders:

Once an order is placed, we are unable to make changes to the items or quantities. Please review your order carefully before completing the purchase.

12. Privacy and Security:

We take the privacy and security of your personal information seriously. Any information collected during the returns process will be handled in accordance with our Privacy Policy.

13. Force Majeure:

We are not responsible for delays or failures in performance resulting from acts beyond our control, including but not limited to natural disasters, government actions, labour disputes, or unforeseen circumstances.
Thank you for taking the time to read our Returns Policy. If you have any specific concerns or require further clarification, please do not hesitate to reach out to our dedicated customer support team. We appreciate your understanding and cooperation.

Exp reserves the right to update or modify this Returns Policy at any time. Please check our website for the latest information.

Last Updated: 13/12/2023